If you want to return a product there is no problem! There are just a few conditions though:
- Your return request has to be sent within 14 working days from the day you received the product
- Only online purchased items are eligible for return
- Products must be in the original condition: any scratches or dents on the product, any damage to the original packaging (where appliable) won't allow us to accept the return of the item as a brand new one and refund the whole value. Items which present actual tracks of improper use will be accepted as "B-Stock" or "used", and consequent amount will be deducted from the refund.
To request a RMA simply contact us. Once the return will be authorized and the goods will arrive to our warehouse they will be inspected. If all previous terms will be respected Gino Guitars will proceed, within 14 days, to refund the whole amount (excluded shipping costs and handling fees) by bank transfer or refund on your credit card (where appliable).