If you want to return a product there is no problem! There are just a few conditions though:
- Your return request has to be sent within 14 working days from the day you received the product
- Only online purchased items are eligible for return
- Products must be in the original condition
- Shipping costs (both ways) are on your charge and will be deducted from the refunded amount
If the product is returned without authorization or if the product is returned with any scratches or dents, Gino Guitars will not be able to accept the return of the item as brand new and will not be able to refund the whole value. Items which present actual tracks of improper use will be accepted as "B-Stock" or "Used", and consequent amount will be deducted from the refund.
To request a RMA simply contact us. Once the return will be authorized and the goods will arrive to our warehouse they will be inspected. If all previous terms will be respected Gino Guitars will proceed, within 14 days, to refund the whole amount (excluded 2-ways shipping costs and handling fees) by bank transfer or refund on your credit card (where appliable).